Privacy policy

All Ears, a SafKan Health company

Effective Date: Jan 11, 2025

All Ears (“All Ears,” “we,” “our,” or “us”) is committed to protecting your privacy and earning your trust.

This Privacy Policy explains how we collect, use, and share information through visitallears.com or otoset.com and related services (the “Site”),
including when you use the OtoSet® device or request a hearing referral.

By using our Site or services, you agree to this policy.

OUR COMMITMENT TO YOU
All Ears connects people to better ear and hearing care. In doing so, we may collect personal information — and in some cases, hearing-related health information.

When we collect information that identifies you and relates to hearing screening or referrals, we protect it in accordance with applicable privacy laws, including HIPAA where applicable.

We are committed to:
• Protecting your information with strong security safeguards
• Only using your information for legitimate service and referral purposes
• Never selling your personal or health information
• Never sharing mobile opt-in data

INFORMATION WE COLLECT
Information You Provide:
• Name, email address, phone number
• Payment details
• Demographic information
• Hearing screening results
• Referral selections
• Customer support communications

Information Collected Automatically:
• IP address and browser type
• Pages visited and time spent
• Device and operating system details
• Clickstream data

Cookies & Tracking Technologies:
We use cookies to remember preferences, improve functionality, measure site performance, and support marketing efforts where permitted. You may disable cookies through your browser settings.

HOW WE USE YOUR INFORMATION
We use your information to:
• Provide ear health and hearing screening services
• Facilitate hearing referrals to audiologists at your request
• Communicate about appointments, referrals, and support
• Process purchases
• Improve products, services, and user experience
• Analyze trends and develop new features

HEARING REFERRALS & HEALTH INFORMATION SHARING
If you request or consent to a referral, we may share relevant hearing screening results and contact information with the audiologist or hearing care provider you select. We share only the minimum necessary information and never for unrelated marketing purposes.

WHEN WE SHARE INFORMATION
We may share information with:
• Service providers supporting hosting, payments, security, analytics, and communications
• Legal authorities when required by law
• Successor entities in a merger or acquisition
• In aggregated, non-identifiable form for research or business purposes

MESSAGING TERMS
By providing your phone number and opting in, you consent to receive customer care messages from All Ears.

• Consent is not a condition of purchase
• Message frequency varies
• Standard message and data rates may apply
• Reply STOP to unsubscribe or HELP for assistance
• Mobile opt-in data is never shared with third parties

YOUR PRIVACY RIGHTS
You may have the right to:
• Access your personal or health information
• Request corrections
• Request deletion (subject to legal obligations)
• Opt out of marketing emails

If your information qualifies as protected health information under HIPAA, you may also request an accounting of certain disclosures, restrictions on certain uses, or confidential communications.

Contact: hello@safkanhealth.com

DATA SECURITY
We use SSL encryption, secure servers, firewalls, and access controls to protect your information. If a breach affecting protected health information occurs, we will notify you as required by law.

CALIFORNIA RESIDENTS
Under California’s “Shine the Light” law and the California Consumer Privacy Act (CCPA): We do not sell personal information. California residents may request access to categories of data collected or request deletion, subject to legal exceptions.

INTERNATIONAL USERS
Our Site is hosted in the United States. By using our services, you consent to the transfer and processing of your data in the U.S.

UPDATES TO THIS POLICY
We may update this policy periodically. Continued use of our services indicates acceptance of updates.

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Privacy policy